Cancellation policy

This policy covers pre-orders, the only purchase option we offer.

How pre-orders work

Pre-order pieces show an expected dispatch date on the product page and in your order confirmation. You pay the full price when you place your order. We'll dispatch your piece by that date, or email you if it changes.

Cancelling a pre-order

You can cancel a pre-order at any time before it's dispatched, for any reason. Email hello@keldjewellery.com with your order number and we'll refund you in full, including any delivery charge, to your original payment method within 14 days.

If the dispatch date changes

If we can't dispatch by the date shown, we'll email you with the new date. You can then choose to wait or cancel for a full refund.

If we have to cancel

If we can't fulfil your pre-order, for example because of a supply problem, we'll tell you as soon as possible and refund you in full.

After dispatch

Once your pre-order is dispatched, our Refund policy applies: you have 14 days from the day it arrives to tell us you'd like to return it.