Refund policy

Changing your mind

You have 14 days from the day your order arrives to tell us you'd like to return it. Email hello@keldjewellery.com with your order number, then send the piece back within a further 14 days. You don't need to give a reason.

Please return pieces unworn, in their pouch and original packaging. Sets are returned complete. If a piece has been worn beyond trying it on, or comes back without its packaging, we may reduce the refund to reflect that.

We refund the price you paid for the piece. If you chose Royal Mail Tracked 24, the £4.95 upgrade isn't refundable. Return postage is yours to cover, and we recommend a tracked service with proof of postage.

We'll refund you within 14 days of the return reaching us, or of you sending proof of postage if that comes first, to your original payment method.

Pre-orders

You can cancel a pre-order at any time before it's dispatched by emailing us, and we'll refund you in full. Once it's dispatched, the 14 days above start from the day it arrives.

Wrong ring size

Email us within 14 days of delivery and we'll swap it for another size, subject to stock. Send the ring back unworn at your own cost, and we'll post the new size for £3.50. Sets are swapped complete. If your size isn't in stock, you can return it for a refund instead.

Faulty or damaged pieces

If something arrives damaged, isn't as described, or develops a fault, email us with your order number and a photo. We'll cover the return postage and offer a repair, replacement or full refund. Your rights under the Consumer Rights Act 2015 aren't affected by anything in this policy.

What we can't take back

  • Earrings, for hygiene reasons, unless they're faulty.
  • Pieces that have been worn, altered or resized, unless they're faulty.

How to return

  1. Email hello@keldjewellery.com with your order number and what you're sending back.
  2. We'll reply with the returns address.
  3. Pack the piece securely in its pouch and keep your proof of postage.